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Quickbooks failed to register. What steps do I take?

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  1. theenah DP on Aug 13, 2012 reply

    Error 1904: [2] failed to register, when installing QuickBooks

    Why this is happening

    These issues can be caused by an incorrect file setting or a damaged file. If multiple errors are displayed and they specifically mention the files ICWrapper.dll, qbprefs.dll, and qbupdate.exe (among others), then the problem is probably caused by a damaged component of Microsoft Visual C++.

    This error can also occur if you are installing QuickBooks after upgrading your operating system (such as from Windows Vista to Windows 7) and your computer was not rebooted after the upgrade.

    How to fix it
    If the errors don’t reference the files mentioned above:
    Click the Ignore button on the error message and allow the installation to complete. Do not open QuickBooks.
    Restart your computer.
    Repair the QuickBooks installation. If the installation did not complete, then begin the QuickBooks installation again.
    If the error references ICWrapper.dll, qbprefs.dll, or qbupdate.exe:

    Download Microsoft Visual C++ 2008 SP1.
    Run the installer to install the components.
    Repair the QuickBooks installation.
    If the error occurs when installing the Adobe Flash Player:

    Repair the QuickBooks installation.
    Uninstall the Adobe Flash Player:
    Windows 7 or Vista
    Windows XP
    Download and install the Adobe Flash Player from http://www.adobe.com
    If the error references QBversionTool.dll:

    Check for permissions and use the hidden (or built-in) admin account:
    Create a notepad file and try saving it in that directory to test permissions.
    Right-click the Start menu and choose Open Windows Explorer.
    Choose Start > Accessories > Notepad.
    Type QBTESTING in the notepad.
    From the File menu choose Save As.
    Click the Save In drop-down.
    Choose Local Disk (C:).
    Click Program Files.
    Note: If you use Windows 64-bit: Program Files (x86).
    Click Common Files.
    If the user does not have permission to this folder there will be an error:
    You do not have sufficient permissions to the specified folder. Please ask you system administrator to give you permissions to the specified folder. Click Help for more information
    If the user is not logged in as administrator have them log in as an administrator.
    If the user is an administrator, log in as the Built-In Administrator.
    Click the Windows Start button.
    Enter CMD.
    Right-click cmd (or cmd.exe) in the Programs section and choose Run as admin.
    Enter net user administrator /active:yes at the command prompt and press the Enter key.
    Note: If you see an error, enter net user administrator /active instead.
    You may want to use additional instructions on Safe Mode from Microsoft.
    Change to the Built-In Admin Account:
    Then switch to the Built-In administrator account.
    Click the Start button , and then click the arrow next to the Shut Down button.
    Click Switch User.
    Press Ctrl+Alt+Delete, and then click the user you want to switch to.
    Hide the hidden admin account (as it was before.):
    Click the Windows Start button.
    Enter CMD.
    Right-click cmd (or cmd.exe) in the Programs section and choose Run as admin.
    Enter net user administrator /active:no at the command prompt and press the Enter key.
    You may want to use additional instructions on Safe Mode from Microsoft.
    Change Security Settings:
    Change the security settings on the C:/Program Files/Common Files/ folder.
    To do this, follow these steps:
    Right-click the Common Files, and then click Properties.
    On the Security tab, click Edit.
    (If you are prompted for an administrator password or for confirmation, type your password, or click Continue.)
    Under Group or user names, click the user account.
    Under Permissions for Users, click Allow for the following permissions:
    Modify
    Read & Execute
    List Folder Contents
    Read
    Write
    Click OK.
    Install QuickBooks again.
    If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

    source: http://support.quickbooks.intuit.com/support/articles/SLN40061

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