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payroll upgrade error code “12031”

Asked by: 1139 views QuickBooks Installation, Update & Conversion

I just upgraded to version 2015. I was prompted to get payroll updates. Received error code “12031”. Is there a solution to this outside quickbooks payroll support direct?

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  1. Mark on Jan 21, 2015 reply

    Manually Update Payroll. You can do this by going to Employees tab. Then Click Get Payroll Updates (2nd to the last option). After this step, once you have the update window, please make sure that “download entire payroll updates” is the one selected.
    Click on Update button and see if this will successfully update payroll.

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